You've just taken an important step: you've chosen your personal password and set up your digital safe – your Veault. Everything you've recorded, from cherished memories to important information, is now securely encrypted. The great thing about this is that only you can open it... and later the people you designate. But that can only be done with that one unique password.

Here's the crucial point: if you lose that password, your Veault is inaccessible forever. We can't retrieve it. Neither can your next of kin. That's why it's incredibly important to secure this password immediately and store it safely.

Why this password is so important

Your Veault is 'end-to-end encrypted' with your personal password. This means that the data is already secured before it even reaches our servers. We have no access, no copy, and no way to recover it. Only you can open the safe — and only with that specific password.

So, no password = no access. Period.

That's why it's so crucial that you:

• Don't lose it yourself.

• Make it accessible to the people who will need it later, when it's needed.

How to safely store your Veault password

This doesn't have to be complicated. Here are a few simple steps:

1. Write it down (and be clear): This might sound old-fashioned, but it's extremely effective. Write your password clearly, completely, and especially: legibly. Don't use strange abbreviations, tricks, or your own cryptic handwriting. Just as you chose it.

2. Store it in a safe, physical place: Think of places that are already safe for other important documents. For example:

   • In a physical safe at home.

   • In a special folder with important papers that you already keep safe.

   • Alongside your will or other official documents that are already in a secure place.

3. Let someone know it exists: You don't have to give the password to someone directly. But tell at least one trusted person (like your partner, child, or a good friend) that you have a Veault, where you've written down the password, and what the Veault is for. This way, they'll know where to look if it's ever needed.

Tip: You can share the Veault file itself in advance (it's safe!)

The encrypted Veault file (the digital safe itself, without the password) can be safely shared with a trusted person — for example, via email or a USB stick. Without the password, they can do nothing with it, and the contents remain completely unreadable. By sharing the file in advance, you prevent your next of kin from having to search for the file itself later.

You could, for instance, say: "In this folder (or on this USB stick) you'll find my digital safe, my Veault. You can't do anything with it now, because it's secured. But if I'm ever not around, you'll find everything you need here – provided you also find the corresponding password in the place I've told you."

What you should not do

To avoid mishaps, there are also a few things you better skip:

• Don't just keep it in your head.

• Don't save it in your email, in digital notes on your phone, or in an unsecured document on your computer.

• Don't take a screenshot and leave it lying around somewhere.

• Don't give it to just anyone you don't fully trust.

• And especially: don't forget where you wrote it down and whom you've told about it!

Summary for peace of mind:

✅ Write your Veault password down, fully and clearly readable.

✅ Store it in a safe, physical place where it's protected.

✅ Let at least one trusted person know where the password is and what it's for.

✅ You can share the encrypted Veault file in advance – that’s safe.

✅ Share your password only deliberately and with the right person at the right time.

With one well-kept password, you give your loved ones access to everything you've carefully recorded. A small step now, that will bring clarity and peace later.